FAQs

A: You are required to first Register and create a free account. Once an account has been created and approved you are free to start ordering background checks. To comply with Nigeria's Data Regulations, your Candidate is invited to join the screening and give consent. We process all confirmed orders and give real time updates on the portal. You can then sit back and review your report from an easy to use dashboard or download a detailed PDF report of your screening.

A: We offer a variety of background check options from pre-set packages to fully customizable screening solutions. Select a package relevant to the position for which you are hiring, or create your own Custom Background Check with all the searches you need. Prices for Custom Background Checks vary based on the searches you include.

A: No, there are no monthly or recurring fees. You will only be billed for the reports you order.

A: You can create your own account online. and we'll get your account setup and ready to go within a few business hours. Please note: background checks will not be processed until an account is approved.

To sign up online, you'll need the following:

• Details about the business, including address, phone number and Business ID.
• Contact information for the authorized account user.

A: Times vary significantly based on the types of searches conducted and the company that provides them. We proudly claim the fastest turnaround times in the industry for certificate verification. We have a proprietary and approved database of graduation records for most tertiary institutions in Nigeria. The database has lowered the turnaround for certificate verification to less than 24 hours in most cases.

A: Results are delivered through our secure online access portal where each person who is granted access has a specific user name and password. To view the full report online, login to your account.

A: We'll send you an email when a background check is complete so you'll know it's available and ready to review. You can also login to your account at any time to check the status of your background checks in your dashboard.

A: Delays can occur for various reasons:

• Delays also occur when an institution has issues locating records stored manually.
• Strikes, lockdowns etc can lead to unexpected closures, which can cause delays.
• Reports might also be delayed if it takes longer than expected to make contact with a professional reference or previous employer.
• Reports are most often delayed due to issues with clerk assisted searches. This can happen if record custodians are unavailable for a day or more or if they have a backlog of work.

A: We offer screening packages that include the most common searches. You can also customize a background check to include all the searches you want for a specific position. A background check can provide:

• Identity verification (NIN/BVN/Social Security Number Trace)
• Criminal records
• Drivers Licence Verification
• Employment verification
• Education verification
• Credential verification
• References
• Civil records
• Credit reports
• Other useful data

BcOnline always provides the most complete and accurate information that is legally reportable.

A: BcOnline offer individual reports. While logged in to your account on the Order page you'll see the option to order single check under a customized package.

A: There are many reasons to choose Risk Control:

Service: We have a strong customer service attitude and innovative technology to make your screening request and management stress free. We are always here to help, answer questions and guide you through the screening process via phone, email or online chat. Our modern portal is available 24/7 to order, obtain and read reports.

Compliance: Our background screening is ISO certified by the Standards Organization of Nigeria. We are also among the few screening firms to be accredited by the Nigeria’s Society for Professional Background Screeners (SPBS).

Customization: Through our BcOnline portal we offers preset packages, individual reports and customizable background checks according to industry. We realize that one cap does not fit all and always ready to assist in your variable screening needs.

Security: We provide advanced, in-house data management. BcOnline use some of the latest web technologies and internet communication protocols that take security very seriously.

Have questions about what we can do for you? Contact us to learn more about our background screening advantage.

A: Yes, We provide comprehensive screening services.

A: Results depend on the breadth and depth of the background check as well as the goals of your organization. The more comprehensive a background check, the more accurate and reliable the results.

A: We have a web user guide that can be used as a reference. The web user guide is emailed to you in your welcome email after your account is set up.

A: A Credit/Debit card can be kept on file for your company. We accept the following cards: Visa and MasterCard. We also accept any payment method agreed with you.

A: No, it is best to make a job offer prior to initiating a pre-employment background check. We recognize it as a best practice to make a job offer prior to initiating a background check.

A: Yes, BcOnline offers a Candidate Self-Submittal service. You provide the Candidate's names and email addresses and they can access all the information they need to get started on the portal. This saves you time and reduces the risk of errors during the data input process.

A: No, you can run background checks whenever you need them. There are no minimum requirements.

A: We'll help you create a new password. Start on the Forgot Password page and enter your Username. We will email you a link to reset your password so you can access your account.

A: Yes. We send invoices on the first of the month for the previous months' balance. They can be sent via standard mail or email. You can review your invoices at any time by logging in, clicking Settings under the My Account dropdown and then clicking the Invoices link. If you have questions about billing, please contact us for assistance.

A: If a business or organization requests a background check on you, then we will send you an email that asks you to consent to the background screening. If you do not consent, then no further action is required. We will start your background check as soon as it is authorized by you.

A: A copy is shared with your employer and you can view status on your dashboard.

A: Yes, our BcOnline portal offers a service that allows you to verify your own educational certificate. This gives you the opportunity to verify the validity of your certificate and get a verification code - Risk Control Verification Code (RCVC)- which you can put on your certificate and share with employers and staffing/recruitment agencies. To get RCVC visit our website bcportal.riskcontrolnigeria.com.

A: To share your RCVC simply sign into your account and click on "Share RCVC" button in the top right-hand corner of the page. You will be given a custom link (for example: bcportal.riskcontrolnigeria.com/RCVC/KolaMoses) that you can then share directly with employers. You can also place your link on your resume and as well share your link on job boards and on LinkedIn.

A: Yes, applicants must sign a disclosure and release form before you can run a background check on them. Risk Control provides compliant background screening.

A: Yes, your information is secure. We place a high priority on data security and encryption. Our website uses a very good SSL certificate which is used to establish an encrypted connection and allow data to be transmitted securely between your browser and BcOnline.

A: Yes. Risk Control provides compliant background screenings in accordance with Nigeria's data protection regulations.